Last updated: July 9, 2026
LIA Interpreting (“LIA Interpreting,” “we,” “us,” or “our”) operates liainterpreting.com and provides translation, certified translation, interpreting, and localization services (the “Services”). This Privacy Policy describes how we collect, use, and disclose personal information when you visit our website, request a quote, use our Services, or otherwise communicate with us.
Please read this Privacy Policy carefully. By using our website or Services, you acknowledge that you have read and understood this Privacy Policy.
Personal information we collect
We may collect the following categories of personal information, depending on how you interact with us:
- Contact details, including your name, company name, mailing address, phone number, and email address.
- Project and document information, including the files you submit for translation, interpretation, or localization, and any personal information contained within those documents (which may include medical, legal, financial, immigration, or other sensitive information belonging to you or the individuals named in the documents).
- Billing information, including payment card details, billing address, and invoice history (payment card numbers are processed by our payment provider and are not stored on our servers).
- Communications, including quote requests, emails, phone calls, and messages you send us.
- Interpreting session details, such as appointment date, time, location or video link, language pair, and requesting party — we do not record on-site, video, or phone interpreting sessions unless a client specifically requests and arranges this in advance, or unless required by law.
- Website and device information, including IP address, browser type, pages visited, and similar data collected automatically through cookies and analytics tools.
How we collect personal information
- Directly from you — when you request a quote, submit documents, place an order, or contact us.
- Automatically — through cookies and similar technologies when you use our website.
- From linguists and interpreters working on your project, who may need to share project-related information with us for scheduling, quality review, and billing.
- From service providers, such as payment processors, cloud storage, and scheduling tools, who process information on our behalf.
How we use your personal information
We use personal information to:
- Provide quotes, assign qualified linguists or interpreters, and deliver translation, certified translation, interpreting, and localization services.
- Process payments and manage invoicing.
- Prepare certified translations, including the certification statement required by receiving institutions (courts, USCIS, schools, and similar organizations).
- Communicate with you about your project, respond to inquiries, and provide customer support.
- Maintain the quality and security of our Services, including internal review and file-handling procedures.
- Comply with legal obligations and respond to lawful requests from courts, government agencies, or law enforcement.
- With your consent, send you updates about our Services. You may opt out of marketing communications at any time.
Confidentiality of submitted documents
Documents and information submitted for translation or interpretation are treated as confidential. Linguists and interpreters who work with LIA Interpreting are bound by confidentiality obligations before they are given access to client materials. We limit access to project files to the individuals directly involved in completing your project, and we use reasonable administrative and technical safeguards to protect the confidentiality of client documents during transmission, translation, and storage.
How we disclose personal information
We may share personal information with:
- Linguists, interpreters, and reviewers engaged to complete your project, who are contractually required to keep your information confidential.
- Service providers who support our operations, such as payment processing, cloud file storage, scheduling software, and IT support.
- Legal and regulatory authorities, where required to comply with the law, respond to valid legal process, or protect the rights, safety, or property of LIA Interpreting, our clients, or others.
- A successor organization, in the event of a merger, acquisition, or sale of business assets, subject to the same confidentiality commitments described here.
We do not sell personal information, and we do not share client documents with third parties for their own marketing purposes.
Third-party websites and links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing any personal information.
Children’s data
Our Services are directed to businesses and adult individuals and are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
Data retention and security
We retain personal information, including project documents, for as long as reasonably necessary to provide the Services, meet legal, accounting, or certification-related requirements, and resolve disputes. No method of electronic storage or transmission is completely secure; while we take reasonable steps to protect your information, we cannot guarantee absolute security. We recommend avoiding unsecured channels when sending highly sensitive documents and are happy to discuss secure file-transfer options for sensitive projects.
Your rights and choices
Depending on where you live, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate personal information.
- Request deletion of your personal information, subject to our legal and contractual obligations (for example, we may need to retain records related to certified translations).
- Opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.
To exercise any of these rights, contact us using the details below. We will respond within the timeframe required by applicable law and may need to verify your identity before processing your request.
International transfers
Some of our linguists or service providers may be located outside the United States. Where we transfer personal information internationally, we take reasonable steps to ensure it continues to receive an appropriate level of protection.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. We will post the revised policy on this page and update the “Last updated” date above.
Contact us
If you have questions about this Privacy Policy or would like to exercise any of your rights, please contact us:
LIA Interpreting
Email: hello@liainterpreting.com
Phone: +1 (253) 258-2177
Address: 1601 Maple Ln, Kent, WA 98030, USA